More website prospects prefer to use a LIVEchat service these days, as to calling up a business over the
phone. The first reason is because some businesses use a telephone system where
the prospect has to go through a series of prompts, press one for sales, press
2 for customer services etc. Although very helpful in some ways, it still can
put off somebody.
The second reason is all to do with
texting. Since the introduction of mobile phones, people have grown accustomed
to texting, as they find it more of a convenience then having to talk with
somebody over the phone, as consumers are now becoming more time oriented,
wanting information quickly to make a purchasing decision. Instead of having to
hold and wait, or being passed through from department to department, they more
or less want the information they need instantly, this especially applies to
the younger generation of consumers, so it’s no wonder that LIVEchat is now the most preferred
method of communicating online as 42% of customers prefer to use it, whilst you
have other ways of communication such as email at 23%.
It’s also been proven that higher
levels of customer satisfaction feedback have been reported amongst businesses
that use an efficient and immediate responding LIVEchat service provider.
When a website visitor engages with
the LIVEchat representative, the
overall experience should be quick, simple and informative. It’s also important
that they can also continue to browse and read your website information whilst
chatting live.
For expert help and advice please
feel free to call +1 860 377 1909 / email info@dexterity-leads.com
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